Ef99's Terms and Conditions – Please read before use.

1General Terms & Conditions

By using ef99's services, you agree to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between ef99 and the user. If you do not agree to these terms, you must stop using the ef99 platform.

Ef99 is an online gaming platform offering casino games, Live Casino, Sports Betting, and other gaming services to users in Bangladesh. We operate in a fully legal and regulated environment and are committed to ensuring user safety and fair play.

• This agreement takes effect between ef99 and the registered user.
• Ef99 reserves the right to amend these Terms & Conditions at any time.
• Users can check this page regularly to stay informed about any updates.
• Continued use of the platform after updated terms are published constitutes acceptance of those changes.

2Account Register

To open an account with ef99, you must provide accurate and complete information. Registering with false details may result in permanent account closure and forfeiture of any deposited funds. At the time of registration, you are required to correctly provide your name, date of birth, email address, phone number, and physical address.

Each person may open only one account. Attempting to open multiple accounts will result in all accounts being suspended and winnings may be forfeited. Multiple members of the same household may use ef99, but each person must use their own unique personal details and payment method.

• All information provided at the time of registration must be true and accurate.
• One person may not open more than one account.
• It is the user's responsibility to keep their password secure.
• Sharing account information with third parties is strictly prohibited.
• Any suspicious activity on your account must be reported immediately.

3Age Verification & Legal Eligibility

You must be at least 18 years old to open an account with ef99. Minors are strictly prohibited from using this platform. ef99 may request documentation for age verification, and failure to provide the required documents may result in account suspension or closure.

Users must be legally permitted to participate in online gaming under the laws of their country of residence. If online gaming is prohibited in your country, you may not use ef99. By using ef99, you confirm that you are legally eligible to participate in gaming.

• You must be at least 18 years old, or the minimum age required by the laws of your country.
• Ef99 may request identity documents, birth certificates, or other supporting documents at any time.
• Withdrawals will remain on hold until the required documents are provided.
• If a user is found to be a minor, their account will be permanently closed.

4Deposits & Withdrawals

Ef99 supports a range of payment methods for users in Bangladesh, including mobile banking, bank transfers, and e-wallets. All deposits must be made using a payment method registered in your own name. Deposits from third-party payment methods are not accepted.

Withdrawal requests are typically processed within 24 to 72 hours. You must complete identity verification (KYC) before your first withdrawal. ef99 may request additional documents at any time to verify suspicious transactions. Withdrawals will be sent via the same payment method used for the deposit, unless exceptional circumstances apply.

• The minimum deposit amount is BDT 500 (may vary depending on the payment method).
• The minimum withdrawal amount is BDT 1000.
• Withdrawal fees may apply depending on the payment method used.
• Withdrawals are not permitted until the bonus wagering requirement has been met.
• Withdrawals will be put on hold until identity verification is completed.

5Bonuses & Promotions

Ef99 regularly offers a variety of bonuses and promotions, including welcome bonuses, reload bonuses, cashback, and free spins. Each bonus comes with its own specific terms and conditions (wagering requirements, expiry dates, eligible games, etc.). Please read the terms listed on the promotions page before claiming any bonus.

Bonus abuse is strictly prohibited. If ef99 determines that a user is abusing the bonus system (for example, claiming bonuses through multiple accounts or manipulating wagering), the bonus and any associated winnings will be forfeited and the account may be closed.

• Each bonus carries its own wagering requirement (typically 20x–50x).
• Bonuses have a limited validity period, typically 7–30 days.
• Not all games contribute equally toward bonus wagering.
• Each user, household, address, or IP address may claim a specific promotion only once.
• Ef99 reserves the right to cancel or modify any bonus at any time.

6Gaming Rules & Fairness

All games on ef99 use RNG (Random Number Generator) technology, which is regularly audited by independent testing agencies. This ensures that every game outcome is entirely random and fair. Neither any player nor ef99 itself can influence the result of any game.

It is the player's responsibility to understand the rules of the game before playing. The rules for each game are clearly stated within the game interface. If a technical issue or error interrupts a game, the affected round will be voided and the bet refunded. ef99 is not liable for errors caused by game providers, but will assist any affected players.

• All games use RNG technology, which is regularly audited.
• Game outcomes are entirely random and cannot be manipulated.
• In the event of a technical issue, the affected round will be voided and a refund will be issued.
• It is the player's responsibility to understand the rules of each game.
• In the event of any dispute, ef99's decision is final.

7Prohibited Activities

The following activities are strictly prohibited on the ef99 platform. Violations will result in permanent account closure, forfeiture of winnings, and may lead to legal action:

• Creating Multiple Accounts – Each person may register only one account.
• Bonus Abuse – Fraudulently claiming bonuses or manipulating wagering.
• Collusion & Fraud – Colluding with other players to cheat.
• Money Laundering – Using ef99 as a vehicle for laundering illegally obtained funds.
• Chargeback Claims – Initiating a payment chargeback without valid reason.
• Use of Bots & Software – Automated betting or game manipulation software.
• Providing False Information – Submitting false information or documents during registration or verification.

8Account Suspension & Termination

Ef99 may suspend or terminate any user's account at any time if these Terms & Conditions are violated. A suspended user will be unable to log in or make any transactions on the platform. The user will be notified by email with the reason for the suspension.

Users may close their account at any time by contacting customer support. All pending withdrawals must be processed before the account is closed, and any active bonuses will be cancelled.

• Accounts may be closed at any time for breach of these Terms & Conditions.
• You will be notified by email of the reason for any suspension.
• If an account is closed for a valid reason, the remaining balance will be returned.
• In cases of fraud, deposited and won funds may be forfeited.
• Users may contact support to close their account.

9Responsible Gaming

Ef99 is firmly committed to responsible gaming. We believe gaming should be a form of entertainment, not a source of income. If you feel that gaming is having a negative impact on your life, please make use of our responsible gaming tools right away.

Ef99 offers a range of protective tools including deposit limits, loss limits, session time limits, and self-exclusion. You can use these tools to manage your own gaming habits. For more information, visit our Responsible Gaming Page Visit.

• Deposit Limits: Set daily, weekly, and monthly limits.
• Loss Limit: Play is automatically stopped once losses reach a set amount.
• Session Time Limit: Your account will be automatically logged out after a set period of time.
• Self-Exclusion: Exclude yourself from the platform for a period of 6 months to 5 years.
• Reality Check: Regular reminders about your gaming time and spending at set intervals.

10Privacy & Personal Data

Ef99 takes the protection of your personal information seriously. The details you provide are used solely for account management, payment processing, and identity verification. We do not sell your data or share it with third parties, except where required by law.

Ef99 uses SSL encryption and other industry-standard security technologies to keep your information safe. To learn more about our privacy policy, Privacy Policy Page here.

• Your information is used solely for service operations.
• All data transfers are secured with SSL encryption.
• Your data is never sold or shared with third parties.
• Information may be disclosed to authorities for legal reasons.
• Requests to delete your data can be submitted through support.

11Dispute Resolution

If a dispute arises regarding ef99's services or any transaction, please contact our customer support team first. Our team will aim to resolve the dispute within 72 hours. If the matter cannot be resolved through support, a complaint may be submitted to ef99's licensing authority.

In the event of a dispute over a game outcome, server logs will be treated as the definitive record. ef99 is committed to resolving all disputes in a fair and transparent manner. Users must submit a complaint within 30 days of the date of the dispute.

• Please contact customer support first.
• Our support team aims to respond within 72 hours.
• Game logs and server data are the final authority.
• The deadline to submit a dispute is 30 days.
• You have the right to appeal to the licensing authority.

12Right to Amend Terms

Ef99 reserves the right to amend, add to, or remove any part of these Terms & Conditions at any time. Any changes will be reflected with an updated date on this page, and registered users will be notified by email for significant changes. Continued use of the platform after any changes constitutes acceptance of the revised terms.

Users are advised to visit this page regularly to stay up to date with the latest Terms & Conditions. If you have any questions or need clarification, please contact customer support.