Gaming is for fun, not stress. At ef99, we believe responsible play is the best play. We're always here to support your wellbeing and safety.
Ef99 is committed to ensuring a safe and enjoyable gaming experience for every player
Deposit limits, session time limits, and self-exclusion — full control stays in your hands. ef99 makes it easy to use all these tools.
Ef99 strictly prevents access by anyone under 18. KYC verification is mandatory for every account.
Set a daily or weekly gaming time limit. Once the limit is reached, ef99 will automatically send you an alert.
Responsible gaming means only betting what you can afford to lose for entertainment. Use ef99's deposit limit feature to stay in control of your budget.
Whenever you feel you need a break, ef99 lets you set a cooling-off period ranging from 24 hours to 6 months.
If you feel you have a problem with gaming, ef99's support team is always here. Referrals to professional support organisations are also available if needed.
Online gaming is a form of entertainment, but when it gets out of control it can have a negative impact on your personal and family life. ef99's Responsible Gaming policy is built around addressing exactly that.
Responsible gaming means treating gaming purely as entertainment — not as a solution to life's problems. When you play on ef99, staying mindful of your time, money, and mental wellbeing is what responsible gaming is all about.
Many users in Bangladesh are new to online gaming. That is why ef99 is committed to ensuring every player fully understands responsible gaming practices before using the platform. Enjoy gaming — but always within your limits.
Please Note: Gaming on ef99 is purely for fun. Winning and losing are both part of the experience. Never chase your losses by placing bigger bets — that is one of the first signs of problem gaming.
Under ef99's Responsible Gaming policy, we provide multiple tools and services to ensure safe play for every user. These tools are free and easy to use.
As part of ef99's responsible gaming commitment, we provide a range of practical tools to help keep your gaming habits within healthy limits. You can activate these tools at any time from your account settings.
Set a daily, weekly, or monthly deposit limit. Once set, any increase will only take effect after a 24-hour waiting period.
Set a maximum duration for each gaming session. When the time is up, ef99 will log you out automatically.
You can self-exclude from ef99 for a period of 1 month to 5 years. No promotional messages will be sent during this time.
Pause your account for 24 hours, 1 week, or 1 month without permanent exclusion. Your account will be reactivated automatically once the break period ends.
Set a maximum loss limit for a given period in advance. Once you reach that limit, gaming will stop automatically.
Pop-up messages will appear at set intervals to remind you how long you have been playing and how much you have won or lost in the current session.
Important: Activating these tools is the most effective step toward responsible gaming. ef99 never discourages any player from lowering their limits.
Recognising when gaming is becoming a problem is essential. According to ef99's Responsible Gaming guidelines, if you notice any of the following signs, you should take action right away.
Feeling the urge to place larger bets after a loss in order to recover what you have lost.
Lying to family or friends about how much you are gaming.
Spending more than your set budget — and doing so repeatedly.
Feeling restless, irritable, or anxious when not gaming.
Neglecting work, studies, or family because of gaming.
Taking out loans or borrowing money from others to fund your gaming.
Losing sleep or skipping meals to play for long periods.
Repeatedly trying to cut back on gaming but failing.
Warning: If you notice any of the signs above in yourself, contact ef99 support immediately or activate self-exclusion. Seeking help is a sign of strength, not weakness.
Follow these simple but effective guidelines to build responsible gaming habits on ef99. Each one helps make your gaming experience more enjoyable.
Before you start playing, decide the maximum amount in BDT you are willing to spend for the session. Set an amount you can afford to lose without it affecting your daily life.
Decide how long you will play before you start. Set an alarm or use ef99's session timer.
Withdraw your winnings instead of putting them straight back into play. Avoid the urge to bet bigger just because you're on a winning streak.
If you are feeling angry, frustrated, or stressed, step away from gaming. It is harder to make sound decisions in that state, and the risk of losing more is higher.
Gaming on ef99 is for entertainment. Never expect gaming to be a regular source of income — that goes against the principles of responsible play.
Take regular breaks during long gaming sessions. Get up and walk around, have some water, and give your eyes a rest.
Gaming under the influence of alcohol or other substances impairs your judgment and increases the risk of overspending.
Be open with your family and friends about your gaming instead of hiding it. They can be your best allies in keeping your play responsible.
Ask yourself the questions below. If you answer yes to most of them, start using the responsible gaming tools or contact ef99 support.
1. Do I sometimes spend more than my set budget?
2. Do I chase losses by placing larger bets after losing?
3. Do I find it difficult or unsettling to stop gaming?
4. Do I hide my gaming from family or friends?
5. Is gaming affecting my work, studies, or sleep?
Assessment Result: If you answered "Often" or "Always" to 2 or more questions, use ef99's responsible gaming tools and seek help if needed.
Ef99 strictly prohibits anyone under 18 from accessing the platform. Age is verified at registration, and additional identity documents may be requested in cases of doubt. As part of our responsible gaming commitment, we have guidance for parents to help keep minors safe.
Our Commitment: If an account belonging to a minor is identified, it will be suspended immediately and all associated transactions will be cancelled.
Seeking help with responsible gaming is not a sign of weakness. Getting support at the right time is the smart thing to do. ef99 is always here for you.
Ef99 live chat support is available 24/7. Chat with us directly for any questions or assistance.
Send any responsible gaming requests by email. We respond within 48 hours.
Log in and go to your account settings to set limits or activate self-exclusion directly.
Ef99 Email: [email protected]